Credit Application For A Business Account

Humphreys Office Supplies & Education Credit Policy

Terms and Conditions of supplying goods and services on credit account

• All accounts are to be settled 30 days from statement
• Goods and services remain the property of Humphreys Office Supplies & Education until paid in full
• Humphreys Office Supplies & Education reserves the right to stop credit on any account
• Humphreys Office Supplies & Education reserves the right to cancel any account

Customer qualification

• 30 day account applicants must provide their legally registered business name and Australian Business Number (ABN)
• 30 day account applicants must provide true postal and delivery addresses
• 30 day account applicants must provide three complying trade references
• 30 day account applicants must provide an estimated credit limit required
• 30 day account applicants must provide full details of all directors of the company

Customer delinquency

• After breaching terms and conditions, any fees, charges, commissions and interest charges incurred in the collection of monies owed to Humphreys Office Supplies & Education will be added to the full outstanding amount and recoverable in full.
• Legal action to recover money owed to Humphreys Office Supplies & Education will be recoverable by Humphreys Office Supplies & Education under jurisdiction of a court in the state of NSW.

Returns Policy

• All requests for credit must be made within 48 hours of receiving goods. Exception of faulty product (s).
• A 15% restocking fee applies to all returns except faulty products or when the return is due to an error of Humphreys Office Supplies & Education.
• The customer must return the product (s) to Humphreys Office Supplies & Education with the Humphreys Office Supplies & Education RA number clearly written on a removable label on the outside of a shipping carton (s). A copy of this form is also to be packed with the return.
• All products (s) must be returned in complete set with original packaging, while all no fault product (s) must be returned in a pristine and unopened condition with all seals intact.
• All returned product (s) must be received by Humphreys Office Supplies & Education’s warehouse within 14 days after the RA number is issued. Humphreys Office Supplies & Education will not accept responsibility for any damage or loss incurred on the freight of returned product (s).
• The customer must obtain a valid RA number (s) authorised by Humphreys Office Supplies & Education RA team for all returned product (s).
• If the RA number cannot be identified, or if the product does not match the RA details provided by the customer, Humphreys Office Supplies & Education may reject the returned product (s) and return it to the customer at the customer’s expense.
• For all returned product (s), the customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
• Under vendors instructions, Humphreys Office Supplies & Education will credit, replace or repair the product (s), however, replacement or repair (handled by vendor) returns may result in the delays due to vendor lead time, also depending on vendor policy and Humphreys Office Supplies & Education stock availability.
• Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the customer’s responsibility.
• If the faulty product is returned to Humphreys Office Supplies & Education but no fault is found after testing by the vendor, the customer is responsible for any no fault found charges from the vendor